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The company is principally involved in operating departmental stores and investment holding whilst its subsidiary companies are principally involved in property holding, investment holding as well as the operating of specialty stores and general merchandising stores. Metrojaya Department Stores offer a wide range of merchandise that cater to the needs and tastes of middle and high income groups.  Metrojaya operates a chain of Department Stores at Mid Valley Megamall, Bukit Bintang Plaza and The Curve in Kuala Lumpur, Plaza Pelangi and Danga City Mall in Johore Bahru and Island Plaza, Sunway Carnival and Gurney Plaza in Penang, Suria Sabah Shopping Mall in Sabah. 

Metrojaya operates nationwide chains of specialty stores under the East India Company, Somerset Bay, and Living Quarters brand labels in addition to the Reject Shop discount store chain. 

The retail operations can be broadly classified as:

a) Ladies Department (includes apparel and accessories);
b) Gents Department (includes apparel and accessories);
c) Juniors Department (for teens and young adults)
d) Children Department;
e) Homes Department (includes Kitchen, Bathroom, Bedroom, Garden);
f)  Cosmetics and Fragrances.

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